TERMS & CONDITIONS
1 Our Agreement with You
The following terms and conditions form the basis of your contract with Gerry Flynn Events. As you would expect, your monies are protected via a trust account and in the unlikely event of our insolvency, we will ensure that you are fully refunded for any funds which we will have received from you in advance of the event. Until further notice our events do not include the airfare. This is simply to give you the opportunity to choose your own time to fly and from your own choice of airport and on a day that suits you. It also enables you to take advantage of the many special offers that become available from time to time by the various low-cost airlines that service Europe from the UK and Ireland. All you need to remember is to tell us which flight you have booked so that we can be at the airport to meet you and transfer you to the hotel. Should you prefer us to book your air travel for you we will be happy to oblige. So just call us on 00 44 1254 44 50 50. All arrangements with Gerry Flynn Events are sold subject to the following conditions:
2. Booking
When you make a booking, you must complete a booking form, accepting on behalf of all your party the terms of these booking conditions. Please note that where another supplier’s services form part of your booking, the supplier’s standard terms and conditions will also apply. Any travel arrangements that include flights are the direct responsibility of your good self, unless chartered by Gerry Flynn Events, and are subject to their conditions of carriage. Copies of these conditions may be requested in writing.
3. Deposits and Payment
When making a booking we require a minimum deposit of £50 / €50, £100 / €100, £200 / €200 per person depending on the duration and type of event, plus insurance premiums as applicable. All monies paid to your Agent / Co-ordinator or our representative, will be forwarded to Gerry Flynn Events on your behalf, when we will issue you a confirmation invoice. A contract will not exist until monies have been received by Gerry Flynn Events and a confirmation invoice issued. The balance of the price of the event you are planning to attend must be paid in full at least 10 weeks before the departure date. If you book within ten weeks of departure, we will require full payment at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out below. Travel documents cannot be released until we have received full payment.
4. Cancellation by You
If you need to cancel a confirmed booking you must contact us in writing, either directly or through your agent/ co-ordinator, and the person who signed the booking form must sign the letter. To cover the cost of administration and cancellation charges imposed by our suppliers and for the possibility that we will not be able to resell the holiday, we have to make a cancellation charge. If you have purchased travel insurance, you may be able to claim for the charges we impose. Should you cancel your confirmed booking or part of your booking, then the following cancellation charges will apply:
More than 56 Days Notice - Loss of Deposit only.
More than 42 Days Notice - 40% of total cost. More than 28 Days Notice - 80% of total cost. More than 7 Days Notice - 90% of total cost. Less than 7 Days Notice - 100% of total cost.
Note:
These cancellation charges apply to all bookings, except in circumstances where a booking includes items or services where our suppliers own cancellation charges exceed those shown above. In these circumstances, any additional cancellation charges will be advised at the time of booking. We are also legally obliged to advise you to take out adequate holiday insurance that covers you for cancellation of your holiday, as well as medical assistance and repatriation whilst you are on holiday and we do so now. You must inform us and sign to that effect on the booking form and provide details of your insurers and a 24hour emergency number.
5. Alteration by You
If, after our confirmation has been issued, you wish to change to another one of our holidays or change your departure date or other booking detail, we will do our utmost to make the changes, provided that notification is received at our offices from the person who signed the booking form at least 8 weeks before departure. We reserve the right to impose a minimum charge of £100 / €150 to cover additional administration costs. Any alteration by you within 8 weeks of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges outlined in section 4.
6. Cancellation by us
It is possible that cancellations may be necessary due to changes made beyond our control by airlines, hotels, other suppliers or even the government. While we reserve the right to cancel your holiday, we will only do so at least 6 weeks before the scheduled departure date. In the unlikely event that your travel arrangements must be cancelled, we will advise you as soon as is reasonably possible and you will be offered an alternative or a full refund. If we have to cancel your holiday as a result of any other circumstances, we will offer appropriate additional compensation.
Note: Compensation will not be payable when the cancellation is due to events beyond our control, such as war, threat of war, riots or disturbances, terrorist activities, industrial disputes, fire, nuclear or natural disasters, health risks, problems with transport, severe weather conditions or any other events.
7. Alteration by us. Although it is unlikely, we may unfortunately have to make changes to your travel arrangements, and we must reserve the right to do so. We will inform you or your agent/co-ordinator of any major changes at the time of booking, or as soon as possible afterwards if you have already booked. If a major change is necessary, such as a change of resort or reduction in standard of your accommodation, you will be offered the choice of; (1) Accepting the change (2) Accepting an alternative if one can be reasonably offered (3) Receiving a full refund of all monies paid and cancelling your holiday. If the alteration results in a reduction in the total cost of your holiday, we will make an appropriate re-fund. We will offer appropriate compensation for changes imposed provided that, it does not arise from circumstances outside our control. The entertainment featured in our brochures is correct at the time of going to press. In the unlikely event that an artist may be unable to appear for whatever reason, Gerry Flynn Events cannot be held responsible. However, the company is happy to guarantee that a full entertainments programme will still be fully performed.
8 Lost Tickets or Vouchers
If your travel documents have not been received by you, or you have mislaid them, you must inform us at least 7 days prior to departure when we will try to provide you with duplicates.
9 Change in Price
Prices are correct at the time of printing. You or your agent/co-ordinator will be notified of any changes to these prices at time of booking. We reserve the right to increase the price after booking if any increase in price occurs in respect of: (1) Air fares or other transport costs. (2) Taxes or duties payable, including new taxes introduced by any government. (3) Adverse changes to currency exchange rates. In all cases, we will pay any increase up to 2% of the total holiday cost, not including insurance premiums or amendment fees. Increases in excess of 2% will be payable by you. If the cost of your holiday increases by more than 10% you may decide to cancel your holiday and have a full refund except for the insurance premium or amendment fees paid after booking. If you want to cancel your holiday, you must tell us within 14 days of being advised of the increase. The price of your holiday may be subject to a currency sur-charge based upon the current rate of exchange.
10. Our Liability
Gerry Flynn Events accepts responsibility for ensuring that the holiday that you book is provided as described in the brochure or on our website and that the services offered, reach an appropriate or reasonable standard. If any part is not provided as promised, we will pay you reasonable compensation, provided it is not due to events outside of our control. We accept responsibility for death, injury or illness caused by the negligent acts and / or omissions of our employees or agents together with our suppliers and contractors, servants and or agents of the same whilst acting within the scope of or in the course of their duties. Such damages as might have been claimed in respect of death, injury or illness caused by negligence, as accepted under English Law, of our employees, agents or suppliers contracted or sub contracted by us to provide any part of the arrangements for your holiday. We will endeavour to meet any special requests which you may make to us.
We will however only be bound to comply with special requests where we have both received and confirmed to you by return any such request specifically in writing. If any client suffers death illness or injury whilst overseas arriving out of activity which does not form part of the holiday arrangement or excursion arranged through us, we shall at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence.
11 Complaints procedure.
If you have a problem during your time with us, you must communicate your complaint at the earliest opportunity to the relevant service provider who will endeavour to put things right immediately. Our representative will always be available on events and we will endeavour to provide you with appropriate advice and assistance. If the complaint is not resolved promptly to your satisfaction then you should immediately repeat your grievance in writing to the service provider and keep a copy of this written complaint. If you wish to pursue a complaint on your return from holiday then you must do so at the earliest opportunity, in writing to The Customer Services Manager, Gerry Flynn Events, 33 Buncer lane, Blackburn, Lancs BB2 6SE A copy of your written complaint made to the service provider at the material time must be included together with your booking reference number. We will endeavour to acknowledge receipt of any complaint within 21 days and submit a response within 90 days thereafter.
12 Health and Safety
You must comply with rules, regulations, or requirements at the event venue and / or with reasonable requests by us, the venue owner, contractor or agent of ours in relation to activities / entertainment provided on the event. We reserve the right to deny venue admission or eject any person/s, without giving any reasons, if we have reason to believe that a person/s has engaged or will engage in inappropriate behaviour.
13 Dance Floors
Where certain venues do not have a wooden dance floor, or the dance floor is too small, we will at our discretion provide a wooden dance floor. The dance floor will be constructed from plywood over wooden battens. The purpose of the dance floor is to provide a surface for dancing that is safer and more comfortable than the existing surface (which may be uneven tile, slate, or other substance). We take due care when installing and operating the dance floors. The surfaces are inspected daily, and the edge of the floors are clearly marked with hazard tape. Notices regarding safe use of the dance floors are clearly displayed at all venues. Customers must exercise their own discretion when dancing and use the floors at their own risk. Gerry Flynn Events cannot accept any responsibility for any injury arising from use of the dance floor.
14. Data Protection Act 1998
By making a reservation with us, you agree to the use and disclosure of the information you provide for the following purposes only: to enable us to process your booking, and allow us to contact you by letter, telephone or email with details of our products. We will not disclose information to a third party for marketing purposes, or to any other suppliers.
15. Your Financial Protection
When you pay to attend one of our music and dance events your funds are protected in our client trust account until such time as the event you are attending has been fully performed. “We, or the suppliers identified on your invoice will provide you with the services listed or with a suitable alternative.
16. Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Enjoy Travel Ltd. If you have booked and/ or paid direct to a Travel Agent for a holiday with Enjoy Travel Ltd. please request proof of how the booking is se-cured as this will not be covered by IPP Ltd in this instance. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s. For further information please go to www.ipplondon.co.uk
17 Flight information featured in any of our brochures is provided merely as assistance with offers that may be of interest via the low-cost airlines.
18 Holiday Insurance
As a responsible event organiser Gerry Flynn Events takes its obligations to its valued customers seriously. Therefore, being legally obliged to advise you to take out appropriate travel insurance, we do so now and also remind you again later and also on the booking form. We respectfully advise you to check that your policy covers you for missed flights due to illness and also, covers the additional costs for your partner or whoever may have to remain with you until you are well enough to return home. Holiday cover offered as an inducement by banks etc. does not always cover these extra essential costs. Be aware.
19 Wristbands
Wristbands are provided for every event and it is a condition of booking that you wear it prominently on your wrist. This is simply a control mechanism which allows you total, free and unfettered access to all parts of the event. It also acts as a deterrent to gatecrashers who use many varied and devious means at their disposal to attempt to attend at the events which you have paid for. As a duty of care to you our valued client we use every means at our disposal to protect the event for you and your friends. The wristband is a valuable piece of property and it belongs to you. Take care of it as it is NOT replaceable.
If it breaks or comes adrift or becomes irritable we can and will happily EXCHANGE it but we are unable to replace it without requesting an additional payment.
20 (GDPR / PRIVACY)
The General Data Protection Regulation, known as (GDPR) came into force on 25th May 2018. Every company, including Gerry Flynn Events, that handles personal data must comply and we now respectfully draw your attention to the following:
Gerry Flynn Events, absolutely guarantees that your personal data is held securely and is never released to any third party for any reason whatsoever. Because of the nature of our business, filming frequently takes place at our events for promotional purposes, ie. the production of advertisements, recordings for the artists and their music and occasionally videos for television. When this is taking place, a notice will be placed at the information desk advising where and when announcements will be made at the venue alerting you to the schedule.
Gerry Flynn Events are essentially gatherings with music and dance provided at various venues located anywhere in Europe including the UK. As a consequence they are always scheduled to take place at venues that are conducive to having an enjoyable time. Our artists and musicians and occasionally their families also stay at the same venues so that they too can enjoy the happy atmosphere. Mixing and mingling with the audience as they freely do, adds a whole new, unique but extremely fulfilling aspect to our events. It is very important therefore to understand that when the artist is performing, whether that be on stage or in a bar session, you may take pictures and videos - unless you have been advised to the contrary. However, taking pictures or videos when you see them at the venue in the restaurant or by the pool is strictly forbidden, unless you have sought and obtained their personal permission directly.
Please understand that a breach of this guideline is a breach of the GDPR regulations, and any artist is within their rights to take whatever action is required to protect their privacy. We are obliged by law to bring this matter to your attention where a breach could result in you being asked to desist and which may cause offence. It is the artist’s right!
END